Shipping & customs – FAQ
Shipping, delivery times and customs – frequently asked questions
We ship all orders directly from Croatia. Here are the key answers on shipping costs, delivery times, customs, payment and returns. Can't find your question? Write to us at info@kroatische-produkte.de.
Shipping
Where do you ship from?
Directly from Croatia. We hand our parcels to Mail Boxes Etc. and the parcel services they use.
When will my order be dispatched?
As a rule within 3 working days of the contract being concluded. For prepayment, we ship once the payment has reached our account. If an item is unavailable, we inform you immediately and refund any amount already paid for it.
How long does delivery take?
After dispatch, the parcel service estimates on average 4 days to Germany, 3 days to Austria and 5–6 days to all other countries.
Do you ship every product to my country?
We ship all products to all the countries listed below.
Shipping costs
Shipping costs depend on the total weight of the order and are shown at checkout before you place your order. We pass shipping costs on exactly as we pay them.
| Country | up to 2 kg | up to 5 kg | up to 10 kg | up to 20 kg | up to 30 kg |
| Austria | €12.90 | €15.30 | €16.20 | €18.90 | €23.90 |
| Belgium | €17.60 | €23.65 | €32.31 | €40.00 | €44.55 |
| Bulgaria | €18.00 | €38.00 | €40.00 | €43.60 | €46.89 |
| Czechia | €15.00 | €18.50 | €21.50 | €25.00 | €30.00 |
| Denmark | €18.00 | €33.00 | €35.00 | €40.00 | €42.00 |
| Estonia | €22.60 | €37.00 | €39.00 | €43.00 | €47.00 |
| Finland | €33.00 | €61.00 | €63.00 | €68.00 | €71.00 |
| France | €20.00 | €26.00 | €33.00 | €38.00 | €42.00 |
| Germany | €12.90 | €15.30 | €16.20 | €18.90 | €23.90 |
| Greece | €23.54 | €52.99 | €68.00 | €96.00 | €118.00 |
| Hungary | €12.50 | €15.00 | €17.00 | €24.00 | €26.00 |
| Ireland | €69.00 | €70.00 | €71.00 | €74.00 | €78.00 |
| Italy | €14.70 | €18.00 | €22.00 | €29.00 | €42.00 |
| Latvia | €21.00 | €35.00 | €36.00 | €38.00 | €45.00 |
| Lithuania | €20.00 | €30.00 | €32.00 | €35.00 | €39.00 |
| Luxembourg | €19.00 | €32.00 | €34.00 | €39.00 | €45.00 |
| Netherlands | €16.90 | €18.70 | €18.70 | €20.80 | €23.90 |
| Poland | €15.00 | €18.50 | €21.50 | €25.00 | €30.00 |
| Portugal | €21.00 | €25.00 | €45.00 | €90.00 | €90.00 |
| Romania | €19.00 | €26.00 | €28.00 | €31.00 | €33.50 |
| Slovakia | €15.00 | €18.50 | €21.50 | €25.00 | €30.00 |
| Slovenia | €13.00 | €13.80 | €15.00 | €19.00 | €20.00 |
| Spain | €17.00 | €27.00 | €30.00 | €32.00 | €49.00 |
| Sweden | €27.00 | €47.00 | €49.00 | €54.00 | €59.00 |
| Switzerland | €49.80 | €49.80 | €61.70 | €81.49 | €91.99 |
You will see the cost of heavier shipments at checkout. For larger quantities, especially for restaurants, please write to us – we are happy to look at other shipping options.
Switzerland: customs duties and import VAT
Customs duties and import VAT for deliveries to Switzerland are paid by the customer on delivery.
Return fee on drink packaging
On drinks in single-use packaging – PET bottles, cans and single-use glass – from 0.2 l, the Croatian return fee (povratna naknada) of €0.10 per unit is charged. Returnable glass bottles do not carry it. This is the Croatian scheme, not the German single-use deposit: deposit machines and shops in Germany do not refund this amount.
Payment
How can I pay?
The available payment methods are shown at checkout, including PayPal, credit card and prepayment by bank transfer.
For prepayment, we ship the goods once the payment has reached our account. Our bank details:
Revealed Enterprise d.o.o.
Čulinečka cesta 29
10000 Zagreb, Croatia
IBAN: HR7924020061101322250
ERSTE Banka · SWIFT/BIC: ESBCHR22
Alcohol and minimum age
We sell alcoholic drinks only to persons aged 16 or over, and spirits and drinks containing spirits only to persons aged 18 or over. By ordering you confirm that you meet the minimum age; we reserve the right to have your age checked on delivery.
Cancellation, withdrawal and complaints
Can I cancel my order?
Yes, as long as it has not been dispatched – informally by email to info@kroatische-produkte.de or via our form. We refund any payment already made in full.
How do I withdraw from a purchase?
Consumers may withdraw within 14 days of receiving the goods without giving reasons, most quickly via our withdrawal and complaint form. You bear the direct cost of returning the goods. Exceptions include perishable goods and sealed goods whose seal has been removed after delivery. Full details are in the cancellation policy.
What if goods arrive damaged or wrong?
Please contact us via our complaint form or by email, ideally with a photo. Please report obvious transport damage to the delivery driver straight away if possible. Statutory warranty rights apply: we send a replacement or refund the price of the affected goods.
Contact
Email: info@kroatische-produkte.de · Phone: +385 99 549 7155 · contact page